Privacy Policy and Terms

 

Introduction

 

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and with whom we share it. By using our services, you agree to the collection and use of information in accordance with this policy.

 

Protection of SMS Data

 

​ Truewood Arborist Service employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.

 

SMS Terms of Service and use of SMS Data:

 

By opting into SMS from a web form or other medium such as sending us an SMS text, you are agreeing to receive SMS messages from Truewood Arborist Service.When you communicate with Truewood Arborist Service via SMS, we may collect information such as: 

• Your phone number

• The content of your messages

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This information is used solely for the following purposes: 

• Responding to your inquiries 

• Providing customer support 

• Post service follow up such as instructions or care as requested

• Confirming billing and payment details

 

We will not use your SMS data for any other purpose without your consent. Please 
note that SMS consent is not shared with third parties for marketing purposes. 

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​Personal Information Collected 
We collect various types of personal information in order to provide and improve our 
services. The personal information we may collect includes, but is not limited to: 

• Contact Information: Name, address, telephone number, email address 

• Usage Data: Information about how you use our website and services 

• Communication Preferences: Your preferences for receiving communications from us 

• SMS Consent: Your consent to receive text messages from us 

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How Personal Information is Used 
 

We use the personal information we collect for various purposes, including: 

• To Provide and Maintain Our Services: Ensuring the functionality and security of our services 

• To Process Transactions: Handling your quotes, payments, and refunds 

• To Communicate with You 

• To Comply with Legal Obligations: Meeting our legal and regulatory requirements 

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​​Who Personal Information is Shared With 
 

We may share your personal information with the following parties: 

• Service Providers: Third-party companies that assist us in providing our services, 

such as payment processors.

• Business Partners: Other businesses with whom we collaborate to offer joint 

services. 

• Legal Authorities: Law enforcement or regulatory agencies, if required by law. 

 

Data Security 
We take the security of your personal information seriously and have implemented 
measures to protect it from unauthorized access, use, or disclosure.  
 

Your Rights 
You have the right to access, correct, or delete your personal information. You may also 
withdraw your consent to receive communications from us at any time. To exercise these 
rights, please contact us using the information provided below. 
 

Changes to This Privacy Policy 
We may update this Privacy Policy from time to time to reflect changes in our practices or 
legal requirements. We will notify you of any significant changes by posting the updated 
policy on our website. 
 

Contact Us 
If you have any questions or concerns about this Privacy Policy or our data practices, 
please contact us at: 
Email: info@truewoodarborist.ca 
Phone: 1-204-977-6168 
Address: 275 Evanson St, Winnipeg, MB R3G 2A4 
 

Accessibility and Prominence 
 

To ensure that our Privacy Policy is easily accessible, we provide a link to it on our website 
on the footer of every page.  
 

By using our services, you agree to this Privacy Policy and consent to the collection and use 
of your personal information as described herein. 

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